Role Summary
- Created user-facing help guides and tutorial videos to improve onboarding and reduce customer support load.
- Analyzed customer interaction data to identify product usability issues and areas for improvement.
- Conducted QA testing and reported bugs to improve platform stability and user experience.
- Engaged with an international user base, adapting communication strategies across different regions.
Role Summary
- Created user-facing help guides and tutorial videos to improve onboarding and reduce customer support load.
- Analyzed customer interaction data to identify product usability issues and areas for improvement.
- Conducted QA testing and reported bugs to improve platform stability and user experience.
- Engaged with an international user base, adapting communication strategies across different regions.